關於我們 About Us

所成立於2008年,是全台灣第一個服務科學研究所。本所願景如下:

Institute Director
Professor Rebecca Yen
  • 融合科學、工程、管理以及設計四個領域的專業知識,發展服務科學的研究方法
  • 培養具有科技與人文素養,以及服務創新與創業能力的菁英領袖人才
  • 結合學術與產業資源,增進社會福祉與提升國家競爭力
  • 積極參與國際學術社群,成為服務科學學術研究重鎮
自2008年以來,本所採取獨特的教育方式並將人性嵌入到學習環境,涉及到產業納入教育背景,並產生與理論方法相關領域的研究成果。

The Institute of Service Science is the first graduate program established in Taiwan in 2008 with the vision of
  • integrating domain knowledge in science, technology, management, and design to develop the service science discipline
  • nourishing students to become professionals in service innovation in order to improve the well-being of human society and raise national competitiveness
  • cooperating with industries to boost the service economy
  • contributing to domestic and international academic communities with research outputs
Since 2008, the institute has adopted unique educational practices to embed humanity into the learning environment, to involve industries into the educational context, and to generate domain relevant research outputs with theoretical methodologies. 

研究與教學領域 Research and Teaching

本所開展一系列的服務相關領域在研究和教學上。這些領域包括:
  • 服務設計 Service Design - 
  • 主要探討服務導向之企業流程塑模與分析、服務最佳化與標準化、服務價值鏈分析等。
  • 服務創新 Service Innovation - 
  • 主要探討服務創新之流程與策略,以及創新型服務所促成之組織及市場創新。
  • 服務工程與系統 Service Engineering and System - 
  • 包括服務資訊系統,服務導向系統架構,網路服務技術,移動服務平台。
  • 服務資訊管理與決策支援 Service Information Management and Decision Support - 
  • 由於服務具有顧客為中心、知識密集以及網路或社群型之互動性等特性,因此在服務結合網際網路所帶動下的電子化服務(e- Service)的設計與提供所需要的決策具有即時性與機動性。同時決策過程中亦需要較為大量之資訊或知識。因此,利用資料探勘、文件探勘、社會網絡分析、及其他人工智慧技術,來建立電子化服務導向企業所需之服務智慧及企業競爭智慧乃為時勢所趨。此一研究領域包括下列研究議題:智慧型決策輔助與顧客關係管理、知識管理系統、以資料/文件探勘為基礎之企業競爭智慧。

  • 服務管理相關議題 Service Issues - 
    如服務智慧財管理、服務財務風險管理、網路型服務環境中之使用者行為模式與研究、電子化服務對資訊科技之採用與擴散、電子化服務對組織及市場之影響,電子化服務價值鏈分析等,以及對所選定的製造服務業,流通,通訊媒體,資訊,和研發等服務業的分析與研究。

Faculty at ISS conduct research and teach on a range of service-related areas. These areas include:
  • Service Design - 
  • Service process modeling, service optimization and standardization, and service value chain.
  • Service Innovation - 
  • The processes and the strategies of service innovation, the innovative services contributions to organizations and market innovations.
  • Service Engineering and System - 
  • Service information system, service oriented architecture (SOA), Web service, and mobile service.
  • Service Information Management and Decision Support - 
  • Because the services are usually clients-oriented, knowledge-intensive, and interacting with the communities, the design of e-Service and the required information, both brought by the connections between the service and the Internet, should be real-time and mobile. Methods as date mining, text mining, social network analysis, and other AI techniques to establish the e-Service oriented business intelligence and the competitive advantages. This field of study includes business analysis, intelligent decision support and customers relationship management, knowledge management, data/text mining and service intelligence.
  • Service Issues - 
  • Service intelligence property, financial risk management, user behavior pattern and research in the network organization, e-Service for information technology adoption and diffusion, e-Service influence on the organizations and the markets, e-Service value chain analysis, and the researches on the chosen industries such as manufacturing, retailing and distribution, telecommunication and content service, information service, and R&D.

產學合作夥伴 Industry Ties

本所已經與台灣的各大科研院所和企業形成強而有力的合作關係:
  • 各科研院所: 財團法人資訊工業策進會、工業技術研究院、財團法人商業發展研究院。
  • 各產業的公司: IBM、台達電、中華電信、網訊電通、摩斯漢堡、華碩、Yahoo、應用劇本實驗室、微軟、雄獅旅遊、亞瑪迪斯、薰衣草森林等等。
The institute has built strong collaborative ties with major research institutes and industries in Taiwan:
  • Research institutes: Institute of Information Industry (III), Industrial Technology Research Institute (ITRI), Commerce Development Research Institute (CDRI).

  • Companies in various industries: IBM, Delta, Chunghua       Telecom, Telexpress, MOS burger, Asus, Yahoo, Scenario Lab, Microsoft, Lion travel, Amadues, Lavender Cottage, and others. 


通過與業界的互動,我們的教師與學生都能夠匯聚產業間的緊急需求,以發展相關領域的研究,並學習了最新的知識和技能。
By interacting with industry, our faculty and students are able to gather the emergent needs of industries, conduct domain relevant research, and learn up-to-date knowledge and skills.

更多產學合作研究畫與內容請參閱服務創新與分析研究中心
More industry cooperative research project please refer to CSIA

服科所與服務科學學會 
ISS and the Service Science Society

該研究所積極對學術和工業活動做出貢獻,來增長以台灣服務科學學會為基礎的服務科學專業社區。該協會成立於2011年,以連接來自學術界和工業界各學科的專業人士作出服務經濟和社會福祉的貢獻。總之,這些專業人士進行學術研究,教育和產業合作。2009年,該研究所還啟動了服務科學與創新(ISCSI)的年度國際會議,而該會議已經成為一個學者與各領域的從業者交流最新知識和塑造服務科學研究和教育方向的平台。
The institute actively contributes to the academic and industrial activities to grow a service science professional community based on the Service Science Society of Taiwan (s3tw). The society was established in 2011 to connect professionals from various disciplines in academia and industry to make contributions to the service economy and to social well-being. Together, these professionals undertake academic research, education, and industrial cooperation. The Institute also initiated the annual International Conference on Service Science and Innovation (ICSSI) in 2009. The conference has become a platform for scholars and practitioners from constituent domains to exchange up-to-date knowledge and shape the direction of service science research and education.