Bridging Communication Gaps with Social Computing Interaction Designs of Communication Channels
Time: Wednesday, Apr 12th, 2017, 12:00pm
Location: 6th floor, Sun Yun-Suan Memorial Center, TSMC Building
Speaker: Professor Hao-Chuan Wang
Communication gaps, ranging from difficulties in expression or comprehension to lack of shared knowledge among team members, are prevalent and serious problems to people and organizations. Problems in communication can introduce extra cost to teams, and can impact online and offline collaboration negatively. While improving personal communication skills continues to be crucial, designing computing-based communication channels to meet what successful communication needs can offer solutions that are potentially more scalable and cost-efficient. From decades of research, it's also becoming clear that there's no universally optimal medium of communication. In this talk, I will conceptualize how to integrate social computing and interaction designs to shape people’s communication behaviors toward desirable processes and outcomes. I will demonstrate the approach with my recent projects that aim to support communication in several challenging tasks/contexts, such as creative brainstorming, cross-lingual conversation, and generating and understanding referential expressions in remote collaboration.