廖慧萍 (Hui-Ping Liao, Helena)





Education & Certificates:


國立清華大學 服務科學研究所 博士班                                           (2016至今)

NLP 神經語言程式 國際認證訓練師/高階執行師

ICF國際教練聯盟  認證PCC教練

加拿大Blanche Macdonald Centre 流行服務採購文憑               (1999-2000)

經濟部外貿人才養成班  德語組兩年期                                         (1994-1996)

國立政治大學 財稅學系                                                                  (1990-1994)

 

Ph.D in Service Science, Management, Engineering and Design          (2016-present)

NLP trainer & Master Practitioner, H&W training center

Professional Certificated Coach, International Coach Fundation

Diploma in Fashion Merchandising, Blanche Macdonald Centre, Canada    (1998-1999)

Trading & German Language, International Trade Institute                      (1994-1996)

B.A. in Public Finance   National Chengchi University                       (1990-1994)


Research Interests:


服務創新與設計、服務行銷與管理

Service innovation & service, Service marketing & management

 

Projects:


1.   Baking Industry (retail chain stores)  

      Peer Coaching Leadership Training & Implementation                (2012-2016)

2.   Health care industry (cashier counter & clinic nurses) 

      Frontline employee service training & service process improvement

      Set up Service Quality Management System and mentoring       (2010-2014)

3.    Direct sale industry (frontline employees) 

      Frontline employee service training & service process improvement 

      Refine service Quality Management System and mentoring         (2010-2016)

 

Experiences:


智聖管理顧問公司                資深執行顧問                                 (2010-2016)

亞都麗緻服務管理學苑              顧問                                           (2007-2010)

台新銀行/金控                            經理                                          (2000-2007)

美商聯眾採購公司     迪士尼品牌紡織品策略採購                         (1999-2000)

德商嘉士達百貨             紡織品採購                                              (1996-1997)

 

 Innersmart consulting co., Ltd     Senior Executive Consultant                    (2010-2016)

Landis service institute            Consultant                                                      (2007-2010)

Taishin International Bank/Holdings       Manager                                         (2000-2007)

Associated Merchandising Corporation   Disney Strategy Merchandiser     (1999-2000)

Germany Karstadt GMBH             Textiles Merchandiser                                (1996-1997)

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