Nila Armelia Windasari (吳愛琳)

TSMC Building, Room 406

+886 9 786 14641


PhD       Service ScienceInstitute of Service Science, National Tsing Hua University - Taiwan       (2014- current) 

MBA      Business Administration (IMBA), Asia University - Taiwan                                                (2013-2014) 

BA          Accounting, Faculty of Economics and Business, Universitas Airlangga - Indonesia         (2008-2012)


  • Technology-enabled Service
  • Service system and Service-Dominant Logic (S-DL);
  • Service Innovation;
  • Value and Value Cocreation
  • other Service Science contemporary issue
Area of Interest: Healthcare, Education, Service Industries

  1. The Role of Social Capital on Cocreating Value for Social Enterprises: The Service-Dominant Logic Perspective  (Nila A. Windasari, N. A., Fu-Ren Lin & H.W Chen). In System Sciences (HICSS), 2017 50th Hawaii International Conference on. IEEE

  2. Lin, F.R.,  Windasari, N.A., Hibbard J., & Joglekar N. (2016). Measuring and Managing User Engagement: Co-Design of Wearable Technologies & Service Contexts. Presented at  Cornell Hospitality, Health and Design Symposium (HHDS), Ithaca - New York (Oral Presentation).

  3. Towards the New Perspective on Competitive Advantage: A Service-Dominant Logic View  (Fu-Ren Lin and Nila A. Windasari)      Proceeding at International Conference on Service Science and Innovation (ICSSI 2016), Taipei - Taiwan

  4. Studying the Continuance Intention and Success Factor of E-Learning Systems (James K.C. Chen, Sheng-Lung Lee, Nila A. Windasari) IEEE, Proceeding at International Conference on Industrial Engineering and Engineering Management (IEEM 2015), Singapore  DOI: 10.1109/IEEM.2015.7385897

  5. The Role of Technology Readiness and Technology Anxiety towards Self-service technology: Cross-country Comparison between Taiwanese and Indonesian User’s Continuance Intention (Nila A. Windasari)  Proceeding at International Conference on Service Science and Innovation (ICSSI 2014), Taipei - Taiwan

  6. Exploring the New Technology Development Trajectory through Patent Portfolio Analysis on Electric Vehicle Industry              (Nila A. Windasari, James K.C. Chen) IAMOT, Proceeding at 23rd International Association for Management of Technology Conference, Washington D.C-USA 

  7. Exploring E-readiness on E-commerce Adoption of SMEs: Case Study South-East Asia  (James K.C. Chen, Nila A. Windasari, Rose Pai) Proceeding at International Conference on Industrial Engineering and Engineering Management (IEEM 2013), Bangkok - Thailand DOI: 10.1109/IEEM.2013.6962637

Manuscripts under review

  1. Lin, F.R & Windasari, N.A. Continued Use of Wearables for Wellbeing with a Cultural Probe (revise & resubmit: Service Industries Journal, SSCI indexed)
  2. Lin, F.R & Windasari, N.A. The Study of Continued Use of Wearable Health Technology:  A Service System View (under 1st phase review: Service Science, SSCI indexed)
  3. Lin, F.R & Windasari, N.A. Explicating Open Innovation Using Service-Dominant Logic: Strategic Implications (submitted to Technovation, SSCI indexed)

Work in progress

  1. Lin, F.R & Windasari, N.A. Continuous Use of Wearable Fitness Tracker: Cultural, National, and Value on Health Perspective (work in progress)
  2. Lin, F.R, Windasari, N.A, Lin, Y.C. When to Use Options and Human Expertise: The Role of Human Agency on Wearable Fitness Service Sustainability (work in progress)
  3. Windasari, N.A & Lin, F.R. Continuous Use of Technology-enabled Service: An Alternative View of Service-dominant Logic and Service System Perspective (work in progress)

  • The Continued Use  of Wearable Device for Health Promotion, Cross-Cultural Study                                              (PI: Prof Fu-ren Lin), funded by Ministry of Science and Technology, ROC (Project No: 105-2410-H- 007-037-MY2)

Academic and Professional Experiences
  • (2015 - Present) Graduate Research Assistant, National Tsing Hua University
    • Conducting literature review (particularly but not limited to: flow theory, service system, service dominant logic, social capital theory) and undertaking preliminary study in areas of wearable device for healthcare application.
    • Performing field data collection and analysis using various methodologies, such as content analysis, grounded theory, in-depth interview, and observations.
  • (2013 - Present) Tutor, Indonesian Open University - Taiwan branch
    • Lecturing both online and offline learning in Financial Management and Management Information System courses. 
  • (2013 - 2014) Graduate Research and Teaching Assistant, Asia University
    • Undertaking empirical studies related to technology management in the area of e-learning and e-commerce.
    • Assisting Professor to conduct Management of Technology and Innovation course. 
  • (2012) Assistant Auditor, MAZARS Indonesia 
    • Performing walkthrough and test of control for IT general control and ERP implementation. Experienced in performing limited review for financial audit. 
Academic Fellow and Membership
INFORMS Service Science Section - Student Member 2017

The International Society of Service Innovation Professionals (ISSIP) 2017

Service Science Society of Taiwan (s3tw) - Student Member 2014 - present

Honors, Grants, and Awards
  • (2017) HICSS Doctoral Fellow - First Cohort of Doctoral Fellow in HICSS Doctoral Consortium
  • (2017) Conference Travel Grants, Ministry of Science of Technology, Taiwan - ROC
    • Grants No: MOST-106-2922-I-007-002
  • (2014) Beasiswa Pendidikan Indonesia (BPI), Indonesia Endowment Fund for Education
    • Fully funded doctoral Scholarship to pursue 4 years PhD program
  • (2013) Asia University Scholarship
    • Awarded by Asia University for selected International Students to pursue 2 years master degree 
  • (2011) Sampoerna Best Student, awarded by HM Sampoerna (Philip Morris subsidiary)
    • Selected as one of 69 students awarded throughout universities in Indonesia 
  • (2009&2010) Outstanding Graduate Student of the Year
    • Awarded by Airlangga University as the best student in faculty level for academic and non-academic performance