國立清華大學 服務科學研究所
Institute of Service Science
National Tsing Hua University
資訊系統 Information Systems（IS)
模組目的 Module Aim
服務導向資訊科技模組的目的是為那些有興趣學習用最新的軟體開發技術、工具來建立現代的IT服務。這個模組強調資訊科技在服務傳遞與科技創業的應用。模組內的課程會學習到現代企業對此的作法並鼓勵運用開源程式。
The Information Systems module is intended for those interested in learning the latest software development techniques used to create modern IT services.This module emphasizes the use of information technology in service delivery and technology entrepreneurship. The classes utilize modern practices and encourages open-source.
研究與教學領域 Research and Teaching
服務資訊管理與決策支援 Service Information Management and Decision Support
由於服務具有顧客為中心、知識密集以及網路或社群型之互動性等特性，因此在服務結合網際網路所帶動下的電子化服務（e- Service）的設計與提供所需要的決策具有即時性與機動性。同時決策過程中亦需要較為大量之資訊或知識。因此，利用資料探勘、文件探勘、社會網絡分析、及其他人工智慧技術，來建立電子化服務導向企業所需之服務智慧及企業競爭智慧乃為時勢所趨。此一研究領域包括下列研究議題：智慧型決策輔助與顧客關係管理、知識管理系統、以資料／文件探勘為基礎之企業競爭智慧。
Because the services are usually clients-oriented, knowledge-intensive, and interacting with the communities, the design of e-Service and the required information, both brought by the connections between the service and the Internet, should be real-time and mobile. Methods as date mining, text mining, social network analysis, and other AI techniques to establish the e-Service oriented business intelligence and the competitive advantages. This field of study includes business analysis, intelligent decision support and customers relationship management, knowledge management, data/text mining and service intelligence.
專任教授 Full-Time Faculty
林福仁
Fu-Ren Lin
教授兼創辦人 Professor and Founder
王俊程
Jyun-Cheng Wang
教授 Professor
雷松亞
Soumya Ray
特聘教授 Distinguished Professor
許裴舫
Pei-Fang Hsu
教授 Professor
郭佩宜
Pei-Yi Kuo
助理教授 Assistant Professor
兪在元
Jaewon Yoo
助理教授 Assistant Professor
課程名稱 Courses
*管理資訊系統Management Information System
資訊服務理論與實務IT Service: Theory and Practice
數位創新與電子商務Digital Innovation and E-commerce
*服務導向架構 Service Oriented Architecture Syllabus
*網路資訊安全管理 Security for IT Services Syllabus
*行為改變設計Design for Behavior Change
*程式設計與商業分析Programming for Business Analytics Syllabus
*文件探勘 Text Mining Syllabus
*計算統計於商業分析之應用Business Analytics Using Computational Statistics
*人機互動 Human-Computer Interaction
* Teaching in English
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我們的臉書社團開放給清華大學學生、職員、校友與業界合作夥伴加入。Our Web Service Development @ NTHU Facebook group is open to NTHU students, faculty, alumni and industry partners.