Education & Certificates

國立清華大學 服務科學研究所 博士班 (2016至今)

NLP 神經語言程式 國際認證訓練師/高階執行師

ICF國際教練聯盟 認證PCC教練

加拿大Blanche Macdonald Centre 流行服務採購文憑 (1999-2000)

經濟部外貿人才養成班 德語組兩年期 (1994-1996)

國立政治大學 財稅學系 (1990-1994)

Ph.D in Service Science, Management, Engineering and Design (2016-present)

NLP trainer & Master Practitioner, H&W training center

Professional Certificated Coach, International Coach Fundation

Diploma in Fashion Merchandising, Blanche Macdonald Centre, Canada (1998-1999)

Trading & German Language, International Trade Institute (1994-1996)

B.A. in Public Finance National Chengchi University (1990-1994)

Research Interests

服務創新與設計、服務行銷與管理

Service innovation & service, Service marketing & managemen

Projects

1. Baking Industry (retail chain stores)

Peer Coaching Leadership Training & Implementation (2012-2016)

2. Health care industry (cashier counter & clinic nurses)

Frontline employee service training & service process improvement

Set up Service Quality Management System and mentoring (2010-2014)

3. Direct sale industry (frontline employees)

Frontline employee service training & service process improvement

Refine service Quality Management System and mentoring (2010-2016)

Experiences

智聖管理顧問公司 資深執行顧問 (2010-2016)

亞都麗緻服務管理學苑 顧問 (2007-2010)

台新銀行/金控 經理 (2000-2007)

美商聯眾採購公司 迪士尼品牌紡織品策略採購 (1999-2000)

德商嘉士達百貨 紡織品採購 (1996-1997)

Innersmart consulting co., Ltd Senior Executive Consultant (2010-2016)

Landis service institute Consultant (2007-2010)

Taishin International Bank/Holdings Manager (2000-2007)

Associated Merchandising Corporation Disney Strategy Merchandiser (1999-2000)

Germany Karstadt GMBH Textiles Merchandiser (1996-1997)